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Refund Policy

Effective Date: [Insert Date]

JB Luxury Escapes Ltd (“we,” “us,” “our”) is committed to providing clear and fair terms regarding refunds for travel, accommodation, and event bookings made through www.joannabruty.com. Please read this Refund Policy carefully before making a booking.

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1. General Principles

  • Refunds are handled in accordance with the specific terms of the service provider (e.g., hotels, airlines, event organisers) and your booking confirmation.

  • Deposits paid to secure bookings are generally non-refundable unless explicitly stated otherwise.

  • Full payment refunds are subject to supplier policies, applicable fees, and timing of cancellation.

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2. Cancellation by You

If you wish to cancel a booking:

  1. Notify us in writing as soon as possible.

  2. Refund eligibility will depend on:

    • The timing of your cancellation relative to the travel date.

    • The terms of the relevant service providers.

Typical refund structure:

  • Early cancellations: Partial refund may be possible if allowed by suppliers.

  • Late cancellations or no-shows: Deposits and/or full payments may be forfeited.

We will provide a detailed breakdown of any refund amounts applicable to your booking at the time of cancellation.

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3. Cancellation by Us

  • In rare circumstances, we may need to cancel a booking due to unforeseen events, supplier failure, or force majeure.

  • If we cancel a booking, you will be offered:

    • An alternative arrangement of equal or greater value, or

    • A full refund of amounts paid to us for the booking.

We are not responsible for additional costs incurred outside of amounts paid to JB Luxury Escapes Ltd, including flights, visas, or other non-refundable services arranged independently.

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4. Refund Process

  • Refunds will be processed via the original payment method used at the time of booking.

  • Once approved, refunds will generally be issued within 14–21 working days, depending on your bank or payment provider.

  • Any bank or transaction fees are not refundable unless required by law.

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5. Force Majeure

In cases of force majeure (e.g., natural disasters, pandemics, political unrest, government restrictions), refunds may be subject to the policies of the service providers. We will work to secure full refunds or alternative arrangements whenever possible, but cannot guarantee full reimbursement in all circumstances.

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6. Travel Insurance

We strongly recommend purchasing comprehensive travel insurance to cover cancellations, delays, or other unforeseen circumstances. Travel insurance may allow you to claim refunds that are not available through us or suppliers.

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7. Contact Us

For questions regarding refunds or to request a refund, please contact:

JB Luxury Escapes Ltd
Website: www.joannabruty.com
Email: info@joannabruty.com
Address: Eastlands Court Business Centre, St Peters Rd, Rugby CV21 3QP

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